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Personalised Affordable Quality Care

Privacy Notice

Updated 25th May 2018

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller and the Information Governance Lead is Dr S Ebrahim

This Privacy Notice is available at reception/ by email if you contact info@thepracticeonthegreen.co.uk / by calling the practice on 020 8890 2899.

You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.

The categories and examples of data we process are:

We minimise the data that we keep, and do not keep it for longer than necessary.

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Your data will be shared with the NHS in England, Scotland and Wales or the HSC in Northern Ireland if you are having NHS or HSC treatment.

For full details or where your data is stored, please ask to see Information Governance Procedures (M 217C).

We have established the following lawful basis for processing your data:

Our lawful bases for processing personal data:

Our lawful basis for processing special category data:

The reasons we process the data include:

The personal data we process includes:

Your name, address, gender, date of birth, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion.

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records or to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.

We obtain your personal details when you enquire about our care and service, when you join the practice, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.

You have the following personal data rights:

Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:

We have carried out a Privacy Impact Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).

Comments, suggestions and complaints

Please contact Dr S Ebrahim at the practice for a comment, suggestion or a complaint about your data processing at info@thepracticeonthegreen.co.uk, or phone the practice on 020 8890 2899 or by writing to or visiting the practice at 3c The Green, High Street, Feltham, Middx TW13 4AF. We take complaints very seriously.

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:

If you have an enquiry or a request please contact the Information Governance Lead Dr S Ebrahim

The Practice On The Green
3c The Green, High Street, Feltham, Middx TW13 4AF
Email: info@thepracticeonthegreen.co.uk
Phone: 020 8890 2899

Thank you.

Call today to schedule an appointment

020 8890 2899